Premium workflow actions ($0.02/run)
Most workflow actions are free. A handful of advanced actions — mainly involving AI processing or external integrations — are billed at $0.02 per execution. These are called Premium Actions.
Which actions are premium
AI Agent Voice Call (outbound call placed by AI voice agent)
AI Custom Prompt (call to an LLM to generate text from a prompt)
AI Conversation Bot reply (when bot processes a complex inbound message)
Email Verification (validates an address against the SMTP server)
HTTP Request / Webhook out (call an external API)
Slack message via Slack integration
ChatGPT / Custom Model action
Why premium pricing exists
Premium actions involve real processing cost on Intellivizz's side: AI inference time, third-party API costs, carrier fees beyond standard SMS. The $0.02 charge covers the platform's cost; basic actions (send SMS, add tag, wait) remain free.
Tracking premium usage
Settings → Billing → Usage → filter by "Premium Workflows"
Each workflow's history page shows how many premium executions it consumed
Set up budget alerts: Settings → Billing → Alerts → "notify me if premium spend exceeds $X this month"
WARNING — Audit runaway loops
A premium action inside a workflow that re-triggers itself can spiral. We've seen accounts rack up $500 in a single weekend from one misconfigured loop. Before publishing any workflow with premium actions, check that the trigger can't be fired by an action within the same workflow (or another workflow that this one triggers).
Reducing premium spend
Use conditions to skip premium actions for unqualified contacts
Cache results: store an AI-generated response in a custom field so it doesn't regenerate on every visit
Throttle: add waits before premium actions to prevent burst spikes
Use email verification only on imports, not on every email send
