Ai-generated review replies
Replying to every review is high-leverage but time-consuming. Intellivizz CRM's AI can auto-draft (or auto-post) review replies in your brand voice — included as Unlimited usage on every plan, subject to fair-usage policy.
How AI review replies work
New review arrives via Google or Facebook integration
AI reads the review and your business profile context
AI drafts a response in your configured tone
Either: auto-posts immediately, OR queues for your approval before posting
Configuration
Reputation → AI Auto-Reply → Settings
Set tone (professional, warm, casual, formal)
Set auto-post behavior:
Auto-post all replies (most automation, least oversight)
Auto-post 4–5 star reviews; queue 1–3 for approval (recommended)
Queue ALL replies for human approval (most oversight)
Set custom guidelines: things to always include (e.g., "thank by name," "invite back") or always avoid (e.g., "don't apologize for things outside our control")
Save
Quality safeguards
AI replies are never identical — each is generated fresh based on the specific review text
AI reads the reviewer's specific complaints/compliments and addresses them
AI never invents facts (no false promises, no fabricated apologies for things you didn't do)
Human review queue lets you catch edge cases before they go public
TIP — Approve negative replies manually
Even with AI auto-reply enabled, queue 1–3 star review replies for human approval before posting. The stakes are higher, the language matters more, and a tone-deaf AI reply to an angry review can turn a 1-star into a public crisis. AI is excellent at thanking happy customers and decent at acknowledging mild concerns — but heated complaints deserve the human touch.
