Monitoring and alerts
Real-time review notifications
Configure alerts so you know about new reviews within minutes — not days later when a customer brings it up.
Reputation → Notifications
Set who gets alerted on each event:
Any new review (positive or negative)
New 1–2 star review (priority alert)
New review with no response after 24 hours
New review mentioning a specific keyword (e.g., "refund," "bad," "awful," your competitor)
Choose channel: email, SMS, mobile push, or all
Reputation dashboard
Reputation → Dashboard
Shows: average rating across platforms, total reviews, this month's reviews, response rate, average response time
Trend graphs over time
Quick-link to unresponded reviews
Competitive monitoring
Track up to 5 competitor businesses by their Google Place ID
See their review activity and rating trends in your dashboard
Useful for benchmarking: are you growing faster, slower, or in line with peers?
Review velocity tracking
Track reviews per month — trending up or down
Track response time — average hours to respond
Track rating distribution — are you getting more 5-stars or has the average shifted?
Use these to spot quality issues early
