Connecting Google and Facebook
Connect Google Business Profile (GBP)
Settings → Integrations
Click "Connect" next to Google Business Profile
Sign in with the Google account that manages your business listing
Authorize the requested permissions
Select your business location(s)
Once connected: new reviews flow into Conversations and trigger workflows
Connect Facebook
Settings → Integrations
Click "Connect" next to Facebook
Sign in to your Facebook account (must be Page admin)
Select the business page(s) to connect
Authorize permissions for messages and reviews
Other review platforms
Yelp — limited API; Intellivizz can monitor via web scraping but cannot post replies through API
TripAdvisor — same limitation as Yelp
Industry-specific platforms (Healthgrades, Avvo, Houzz, Zillow): some support direct integration; others require manual monitoring
If your industry depends heavily on a specific review platform, ask Intellivizz support about custom integration options
What flows in once connected
Every new review (with star rating, review text, reviewer name)
Customer messages sent through your listing
Q&A questions posted on your listing
Listing engagement metrics
WARNING — Don't lose access by changing accounts
If the Google account or Facebook account that authorized the integration leaves your business, the connection breaks and all your review activity stops flowing in. Use a business email (not someone's personal account) to authorize, and document who has access. Never let one departing employee take your reputation tools with them.
