Google Business Profile messages and reviews
Connecting your Google Business Profile (GBP, formerly Google My Business) to Intellivizz CRM lets you manage customer messages, reviews, and Q&A from a single inbox — critical for local service businesses.
Connect Google Business Profile
Settings → Integrations
Click "Connect" next to Google Business Profile
Sign in with the Google account that owns your listing
Approve the requested permissions
Select your business listing(s)
What flows into Intellivizz CRM
Customer messages sent through your Google listing
New reviews (with star rating and review text)
Q&A questions posted on your listing
Replying to reviews
Open the review in Conversations — you'll see the customer's name, star rating, and full review text
Click "Reply"
Compose your response — keep it professional, brand-voice, and brief
Click Send — your reply posts publicly under the review on Google
TIP — Reply to every review, especially negative ones
Studies consistently show that businesses replying to negative reviews convert future shoppers at higher rates than businesses with no negative reviews at all. A measured, empathetic, solution-oriented reply is your most public customer-service moment. Don't dodge them.
AI-assisted review replies
Intellivizz CRM can auto-draft review replies in your brand voice using AI. Settings configurable in Reputation Management. See the Reputation Management guide for setup details.
