Navigating the unified inbox
Open Conversations from the left sidebar. The default view shows all unread conversations across every channel, sorted by most recent activity.
Inbox layout
Left rail: filters and folders - All, Unread, Mine, Mentioned, Starred, by channel
Middle pane: list of conversations - each row shows contact name, latest message preview, channel icon, and timestamp
Right pane: the active conversation thread plus contact details, notes, and quick actions
Inbox filters
| Filter | Shows | Use it for |
|---|---|---|
| All | Every conversation | Daily inbox triage |
| Unread | Unanswered or unread by anyone | Catch-up after time away |
| Mine | Conversations assigned to you | Personal queue |
| Mentioned | Threads where teammates @-mentioned you | Internal collaboration |
| Starred | Manually starred for follow-up | Personal flag system |
| Channel: SMS / Email / etc. | Single-channel view | Focus on one medium at a time |
| Date range | Custom time window | Reviewing yesterday's activity |
Channel icons at a glance
SMS — text messages
Email — emails inbound and outbound
Web Chat — from your website chat widget
Facebook — Messenger conversations
Instagram — DMs
Google — Business Messages and review responses
WhatsApp — Business messages
TIP — Inbox zero is achievable
Set a daily routine: triage Unread → reply or assign → star anything that needs follow-up later. The Mine and Starred filters become your personal task list. With the LeadConnector mobile app, you can do this from anywhere in 10–15 minutes a day.
