Changing your password and enabling 2FA
Your Intellivizz CRM account contains customer data, payment information, and live communication channels.
Change your password
1. Click your avatar → "My Profile"
2. Scroll to the "Change Password" section
3. Enter your current password, then your new password (12+ characters, mixed case, numbers, and at least one symbol)
4. Click "Update Password" — you'll stay logged in, but other devices will be signed out
Enable two-factor authentication (2FA)
2FA adds a one-time code (from an authenticator app or SMS) on top of your password. We strongly recommend it for every user, especially Admins.
1. Go to My Profile → Security
2. Click "Enable 2FA"
3. Choose Authenticator App (recommended) or SMS
4. If using an authenticator app: scan the QR code with Google Authenticator, Authy, or 1Password
5. Enter the 6-digit code shown in the app to confirm
6. Save your backup codes in a password manager — you'll need one if you lose your phone
WARNING — Authenticator app vs. SMS
SMS-based 2FA is better than nothing, but vulnerable to SIM-swap attacks. Use an authenticator app (Google Authenticator, Authy, 1Password, Microsoft Authenticator) wherever possible.
If you're locked out
Click "Forgot Password" on the login screen — a reset link will be sent to your email
If you've lost access to your 2FA device AND your backup codes, contact [email protected] — identity verification will be required to unlock your account
Repeated failed logins lock the account for 15 minutes; this is by design
