Understanding usage charges
Your monthly subscription covers platform access and configuration. Anything that involves an outside carrier or per-action cost is billed as usage. Here are the published rates.
Current usage rates
| Service | Rate | Notes |
|---|---|---|
| Voice AI usage | Unlimited* | AI voice agent processing — fair-usage applies |
| Chatbot AI usage | Unlimited* | AI chatbot conversations across web, SMS, social |
| Review reply generation | Unlimited* | Auto-replies to Google/Facebook reviews |
| Max contacts | Unlimited | No cap on stored contacts |
| Max users | 25 | Included in your plan |
| Line rental | $10.81/line/month | Per dedicated phone number |
| Incoming calls | $0.08/minute | Inbound voice |
| Outgoing calls | $0.13/minute | Outbound voice (including AI agent calls) |
| SMS / MMS | $$0.08/message | Marketing and transactional |
| Email send | $0.004/email | Marketing and transactional |
| Premium workflow run | $0.02/run | Each premium-tier workflow execution |
| Email verification | $0.01/run | Per address validated |
NOTE — About "Unlimited" services
Items marked Unlimited are governed by Intellivizz's Fair Usage Policy. AI processing is unlimited at the platform level, but underlying carrier costs (call minutes, text messages, line rental) are always metered separately at the rates above. See: https://www.intellivizz.ai/terms-of-service#fair-usage-policy
Where to see your usage in real time
24. Go to Settings → Billing → Usage
25. Filter by date range, channel, or user
26. Export to CSV for accounting reconciliation
How to control costs
Verify emails before bulk sends — saves both verification fees and bounce damage to your sender reputation
Use shorter SMS bodies — messages over 160 characters bill as multiple segments
Strip dead numbers from your contact list — every undeliverable text still bills
Throttle outbound campaigns — spreads carrier load and avoids spike-driven failures
Audit premium workflow runs monthly — look for runaway loops or workflows triggering more than expected
