Notification preferences
Notifications keep you informed of customer activity - new messages, missed calls, appointments booked, payments received - across email, SMS, browser push, and the LeadConnector mobile app.
Where to configure notifications
1. My Profile → Notifications
2. You'll see a grid: each row is an event, each column is a channel (email, SMS, in-app, mobile push)
3. Toggle each channel per event
4. Click Save
Recommended notification settings (single-location businesses)
| Event | SMS | Mobile push | |
|---|---|---|---|
| New SMS from customer | Off | Off | On |
| New email reply from customer | Off | Off | On |
| Missed call | On | On | On |
| New appointment booked | On | Off | On |
| Appointment cancelled / rescheduled | On | Off | On |
| New form submission | On | Off | On |
| Payment received | On | Off | On |
| Workflow error | On | Off | Off |
| New review (Google/Facebook) | On | Off | On |
WARNING - Don't notify yourself by SMS for every customer text
If your business volume is more than ~30 customer messages per day, getting an SMS alert for every one will quickly become noise - and add to your monthly SMS bill. Mobile push notifications via the LeadConnector app are free and just as fast.
Internal team notifications
Workflows can also notify specific team members when events happen - for example, alert the on-call manager when a high-value lead comes in. These are configured inside individual workflows, not in this profile screen.
See: Internal Notification Workflows
