Home / Notifications: setup & troubleshooting
Notifications: setup & troubleshooting
Why notifications are critical
If notifications aren't working, you'll miss inbound leads. The LeadConnector app is your primary channel for knowing a new customer just messaged or called — if push doesn't fire, the lead goes cold.
Recommended notification settings
| Event | Sound + Banner | Banner only | Off |
|---|---|---|---|
| New SMS message | ✓ | ||
| Missed call | ✓ | ||
| New email reply | ✓ | ||
| Appointment booked | ✓ | ||
| Workflow notification | ✓ | ||
| Marketing email sent | ✓ | ||
| Bulk action complete | ✓ |
Configure notifications in the app
Tap your profile icon (top left)
Settings → Notifications
Toggle each event type to your preference
Save
If notifications stop working
| Symptom | Fix |
|---|---|
| No notifications at all | Check phone Settings → LeadConnector → Notifications is enabled at OS level |
| Delayed notifications | Disable battery optimization for LeadConnector (Android) / Low Power Mode (iOS) |
| Notifications come, no sound | Check Do Not Disturb is off; check sound is enabled per event in app |
| Stop after a few hours | Background App Refresh disabled — enable in OS settings |
| After OS update | Sign out and back in to re-register the device push token |
WARNING — iOS Focus Modes
iOS Focus Modes (Work, Personal, Sleep, etc.) silently filter app notifications. If you've recently set up a Focus Mode, add LeadConnector to the "Allowed Apps" list, or you'll miss alerts during Focus periods.
