Taking calls on your business number
LeadConnector lets you make and receive calls from your Intellivizz CRM phone number directly through the app — your customers see your business number, not your personal cell.
Making an outbound call
Open a contact record
Tap the phone icon
Choose: Mobile (call from your phone, caller ID = your personal number) or Inbound App (VoIP through LeadConnector, caller ID = your business number)
Most of the time you want "In-App Call" so the contact sees your business number
Receiving an inbound call
If forwarding is set to "Mobile App", inbound calls ring through LeadConnector with a notification
If forwarding is set to "Mobile Number", calls ring your personal phone normally and LeadConnector logs them after the fact
If you don't pick up: voicemail (or Missed Call Text Back, see Phone System guide)
Call quality troubleshooting
| Symptom | Likely cause | Fix |
|---|---|---|
| Choppy / dropped audio | Weak Wi-Fi or cellular signal | Switch network or move location |
| Echo on calls | Bluetooth headset issue or speaker on | Use wired headset or device speaker only |
| Calls don't ring app | Background app refresh disabled | Enable in iOS/Android settings |
| Number shows wrong | VoIP not selected at dial time | Pick "In-App Call" rather than Mobile |
WARNING — Emergency calls
Never use the LeadConnector in-app calling for 911 or emergency services. VoIP calls don't reliably route to local emergency dispatchers. Always use your phone's native dialer for emergencies.
